Careers at BIOLASE

We are BIOLASE, we develop and market advanced medical and dental laser products and accessories to over 40 countries. Our award winning WaterLase iPlus combines water with laser energy to perform most common dental procedures including cavities, root canals, gum reshaping and periodontal therapy without the need for a shot or drill, in most cases, creating significant clinical and economic benefits to both patient and dentist.
BIOLASE invites qualified candidates to apply for the following positions:

BIOLASE Corporate Office in Irvine, CA.

BIOLASE Field Opportunities

We are always looking for great Biolase candidates. Interested in changing the face of Dentistry with Biolase laser technology? Please send your resume to the email address below.

We provide competitive compensation and excellent benefits. Please fax, e-mail or mail your resume with salary
requirements to:

BIOLASE Technology, Inc.
4 Cromwell
Irvine, CA 92618
Fax: 1-949-273-6682

For inquiries on any available positions:
Attn: Ashley Rodgers
Human Resources
E-mail: arodgers@biolase.net

BIOLASE is an Equal Opportunity Employer

Quality Engineer

We are Biolase Technology, the world leader in dental lasers. We are redefining surgery in dentistry and medicine. We are dedicated to applying the latest science and technology to provide clinicians with new treatment options that are more compatible with the natural healthy state of the human body than conventional treatments. We specialize in the development, manufacturing and marketing of lasers and related products that reduce or eliminate pain, are safer for patients, and aid the essential healing processes of the body.

The position is responsible for supporting all aspects of the Quality Assurance program within the Quality Management System, including internal/external quality issue resolution, supplier quality issues, CAPA, customer complaints, to drive process improvements. This involves providing statistical information for quality improvement by identifying testing methods and samples through the use of various statistical tools. This position is granted the authority by the QA Manager to take any actions required to fulfill the scope, duties and responsibilities of this position. Essential duties and responsibilities include the following. Other duties may be assigned.

  • Provide root cause analysis support and drive the implementation of corrective action for process-related issues
  • Interface with Engineering and Operations to ensure transfer to production of new products are in accordance with approved data
  • Execute process improvements as they relate to quality system compliance with FDA QSR and ISO 13485.
  • Provide guidance to production and quality assurance on the use of various statistical tools, i.e., SPC, sampling, Gage R&R Studies
  • Lead or participates in activities related to nonconformances and corrective and preventive actions (CAPA support) and complaints
  • Manage supplier quality issues
  • Provide support for continuous improvement of the quality management systems
  • Lead the Material Review Board (MRB) to review and disposition nonconformances and work with Operations to coordinate supplier corrective actions
  • Work with Manufacturing to coordinate, and monitor production processes to ensure compliance to FDA QSR, ISO 13485
  • Participate in complaint investigations, failure analysis of returned products and issues resulting in a stop ship/stop production
  • Participate in product development teams to establish and implement validation requirements for products, test methods and manufacturing processes
  • Write software validation protocols and reports for new and revised software applications
  • Write process validation protocols and reports for new and improved manufacturing processes
  • Develop sampling plans by applying attribute, variable and sequential sampling methods

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Four-year degree in Engineering or related field required.

Minimum 5 years experience in a quality assurance role. Medical device experience a must. Expert knowledge of quality system regulations, i.e., FDA QSR, ISO 13485. ASQ Certification as a CQE or CQA desired.

Additional Requirements:

  • Strong skills in technical writing
  • Demonstrates knowledge of statistical sampling and analysis
  • Ability to effectively problem-solve through critical thinking and root-cause analysis with minimal direction and make decisions with confidence
  • Ability to work with minimal to no guidance to perform job function
  • Excellent organizational skills and attention to detail
  • Strong communication skills, both oral and written
  • Ability to prioritize, multi-task and adapt to change
  • Ability to work effectively in a team environment and build strong working relationships
  • High degree of initiative and self-motivation with a strong sense of accountability
  • Word processing skills, including Microsoft Word, Excel, and PowerPoint

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to tasks as frequent distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, outside weather conditions, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to arodgers@biolase.net or apply online at: go.biolase.com/quality-engineer

Biolase is proud to be an Equal Opportunity Employer

Executive Assistant

Executive Assistant to the Chief Executive Officer, you will be the fundamental hub for various significant projects and daily duties. As the Executive Assistant to our CEO, you will provide administrative support to ensure cohesive and efficient business operations.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Proactively managing the day-to-day operations of the Executive’s office.
  • Handles a wide variety of complex and confidential situations and resolves conflicts involving the clerical and administrative function of the office.
  • Responsible for confidential and time sensitive material.
  • Organizing and maintaining files and records.
  • Planning and scheduling meetings and appointments.
  • Managing projects and conducting research.
  • Preparing and editing correspondence, reports, and presentations.
  • Making travel and guest arrangements.
  • Screen phone calls, emails, mail and visitors; route and resolve information requests.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or three to fouryears related experience and/or training; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES

Strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters may be required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Sensitivity to confidential matters is required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. May direct and lead the work of others.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to arodgers@biolase.net or apply online at: go.biolase.com/executive-assistant

Search Engine Optimization (SEO) Specialist

Reporting to the Director of Global Branding, the Search Engine Optimization (SEO) Specialist will be responsible for the creation and day-to-day management of our SEO for our products, events, and services. This individual will work closed with stakeholders across the organization to execute campaigns in line with business goals, budgets and needs. Our overarching goal is to leverage unique and valuable content to gain the top ranking across a variety of relevant keywords, while guaranteeing that all information in our listings is accurate and maintained. This person will be expected to keep abreast of changes in the industry, relay research, document best practices and support both corporate and department goals.

This is a demanding mid-level position, requires familiarity search engine optimization concepts, Digital Marketing, Online Advertising, and Social Media. A self-starter with equally strong content development skills, SEO knowledge, and attention to detail will excel. This person will be a trusted advisor for the organization, so a willingness to accept responsibility, an ability to deliver results and a curious, inquisitive nature are preferred and deemed necessary for success.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Develop, execute and monitor effective SEO campaigns across our diverse product base
  • Assist in the creation and ongoing development of marketing communication/content for for initiatives including demand generation, lead generation, product launches, event marketing, social media, consumer-facing media, and other marketing initiatives including advertising, sales literature, video scripts, newsletters, e-mails, websites, social media, online advertising, and other marketing and communications channels
  • Measure and track campaign ROI for online and offline campaigns
  • Write effective headlines, body copy, websites and call-to-action statements Write original, powerful SEO content for blogs, websites, and social media
  • Manage SEO content strategies such as coding, header tags, media tags
  • Monitor and manage social media sites, trends, and content
  • Assist in link building tasks
  • Monitor, analyze and maintain accurate directory listings
  • Assist in SEO competitive analyses including, but not limited to keyword strategy, architecture review, content optimization, and offsite authority
  • Coordinate SEO campaigns with other marketing initiatives, such as Paid Search and Social
  • Work closely with cross-departmental teams to coordinate strategies and track the performance and effectiveness of campaigns
  • Monitor and gather data related to demand generation activities to measure effectiveness
  • Support, assist and answer all questions from internal stakeholders including Sales, Operations, Marketing, and Executives
  • Manage Google Webmaster Tools account, submit XML sitemaps, verify all client sites and manage, setup and run monthly SEO reports

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

4 years + in digital marketing across all major platforms: analytics and content creating experience. Must be proficient in Google analytics. Familiarity with Hubspot a plus. Strong analytical, time management, communication and writing skills. Excellent organizational and interpersonal skills with high levels of personal accountability. Ability to work cross-functionally and with a wide range of employees with different skill sets. Experience writing Digital copy preferred. Experience or knowledge dental industry preferred. Demonstrated experience in a client service related capacity preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures,. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to arodgers@biolase.net or apply online at: go.biolase.com/seo-specialist

Product Manager, Medical

The BIOLASE Product Manager will be responsible for identifying new medical product and/or market opportunities and for determining if/how the company can profitably compete successfully in various medical market segments. Success will be defined by the individual’s ability to be strategic, focused, analytical, insightful, tactically skillful and results oriented and to be able to work effectively with others to deliver solutions that meet or exceed customers’ needs and expectations.

The Product Manager manages all upstream and downstream aspects of the company’s existing and potential medical laser product lines, including new product development, launch preparation, promotion and sales support, and coordination among all departments within the organization. This individual is expected to take a leadership role in supporting both internal and external customers, as well as other related internal and external stakeholders.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Maximize profit by driving demand for new products and solutions and managing expenses and ROI, further penetrate markets and be recognized as the product champion for the assigned product lines
  • Analyze market opportunities to assess total addressable market sizes, competitive framework, market share and penetration projections, pricing considerations, etc.
  • Develop and design market research projects to assess customer attitudes and acceptance criteris prior to new product introductions, including identifying and sourcing necessary reosurces
  • Work with senior management to develop and maintain product portfolio roadmaps
  • Provide requirements for the product development process and lead the product release process, including working with external partners as needed
  • Support clinical research to obtain regulatory clearance and to support marketing initiatives
  • Collaborate with related stakeholders to deliver new product launch sales tools and marketing collateral
  • Provide training to sales team for new product releases
  • Continuously monitor and analyze business and competitive environment
  • Provide forecasts and monitor costs with operations and finance
  • Establish relationships with key opinion leaders to promote products in the field and to continuously improve product performance
  • Support Sales team at trade shows, product demonstrations, seminars and other events

SUPERVISORY RESPONSIBILITIES

This job has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum 5 years of experience in one or more related medical industry(-ies), e.g., ENT, dermatology, principally in product management. Demonstrable track record with successful new product development and product launches. Bachelor’s degree preferable in Marketing or Engineering. Master’s degree a plus.

PERSONAL ATTRIBUTES

  • Unequivocally customer-centric
  • Hungry to excel and be a market leader
  • Self-initiated and willing to drive ideas; passionate & dynamic
  • Proven team player
  • Creative and resourceful
  • Proactive relationship builder
  • Confident; commands trust
  • Handles healthy conflict
  • Excellent listener; open to feedback
  • Risk-taking bias

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and customer and other stakeholder communications. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

FINANCIAL AND MATHEMATICAL SKILLS

Strong financial acumen, including ability to forecast and model future sales and expenses leading to a profitable new product launch and commercialization scenario.

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to work in tight spaces (Doctor Office Operatories) as well as take their toll kit in/out of their car.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to arodgers@biolase.net or apply online at: go.biolase.com/product-manager-medical

Product Manager, Dental

The BIOLASE Product Manager will be responsible for identifying new dental product and/or market opportunities and for determining if/how the company can profitably compete successfully in the dental market. Success will be defined by the individual’s ability to be strategic, focused, analytical, insightful, tactically skillful and results oriented and to be able to work effectively with others to deliver solutions that meet or exceed customers’ needs and expectations.

The Product Manager manages all upstream aspects of the company’s existing and potential dental laser product lines and related products, including new product development, launch preparation, launch promotion and sales support, and coordination among all departments within the organization. This individual is expected to take a leadership role in supporting both internal and external customers, as well as other related internal and external stakeholders.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Maximize profit by driving demand for new products and solutions and managing expenses and ROI, further penetrate the dental market and be recognized as the product champion for the assigned product lines
  • Analyze market opportunities to assess total addressable market sizes, competitive framework, market share and penetration projections, pricing considerations, etc.
  • Develop and design market research projects to assess customer attitudes and acceptance criteris prior to new product introductions, including identifying and sourcing necessary reosurces
  • Work with senior management to develop and maintain product portfolio roadmaps
  • Provide requirements for the product development process and lead the product release process, including working with external partners as needed
  • Support clinical research to obtain regulatory clearance and to support marketing initiatives
  • Collaborate with downstream Marketing and related stakeholders to deliver new product launch sales tools and marketing collateral
  • Provide training to sales team for new product releases
  • Continuously monitor and analyze business and competitive environment
  • Provide forecasts and monitor costs with operations and finance
  • Establish relationships with key opinion leaders to promote products in the field and to continuously improve product performance
  • Support Sales team at trade shows, product demonstrations, seminars and other events

SUPERVISORY RESPONSIBILITIES

This job has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum 5 years of experience in the dental field, principally in product management. Demonstrated track record with successful new product development and product launches. Capital equipment experience a plus.

Bachelor’s degree preferable in marketing or engineering. Master’s degree a plus.

PERSONAL ATTRIBUTES

  • Unequivocally customer-centric
  • Hungry to excel and be a market leader
  • Self-initiated and willing to drive ideas; passionate & dynamic
  • Proven team player
  • Creative and resourceful
  • Proactive relationship builder
  • Confident; commands trust
  • Handles healthy conflict
  • Excellent listener; open to feedback
  • Risk-taking bias

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and customer and other stakeholder communications. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

FINANCIAL AND MATHEMATICAL SKILLS

Strong financial acumen, including ability to forecast and model future sales and expenses leading to a profitable new product launch and commercialization scenario.

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to work in tight spaces (Doctor Office Operatories) as well as take their toll kit in/out of their car.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to arodgers@biolase.net or apply online at: go.biolase.com/product-manager-dental

In-House Service Engineer – International

The job of the In-House Service Engineer is to provide complete technical support to the customer base to resolve customer issues and problems. In-House Service Engineers will take the customer phone calls and ensure problems are resolved by either solving it on the phone call or coordinate with the field service team and assigned tasks in CRM and dispatch the appropriate FSE’s to make optimal use of all resources involved to support task requirements, customers’ service needs and company expense management requirements. Objectives are to complete assigned tasks in an efficient and timely manner and comply with companies’ guidelines; includes scheduling all installations, PM appointments, service trainings and service call appointments.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Performs In-House technical support for all Biolase products.
  • Must attend training on products and may help develop service documentation as required
  • Id the primary point of contact for managing task completions to support customer service requirements
  • Must properly dispatch all the necessary and pertinent task information and assignments to the FSE’s and must update system resources (CRM) accurately and timely with necessary updates and information
  • Must coordinate with operations to ensure the necessary materials, equipment and/or tools are available for FSE’s to perform tasks assigned
  • Act as the FSE Manager’s primary point of contact and work to anticipate, identify, and resolve issues which could lead to issues or problems. IHSE will also direct the FSE’s to those that can help resolve issues that are outside the scope of their expertise
  • Keeps Operations Management and FSE’s managers apprised of all operational potential failures and inform the VP of Operations of the development, impact and resolution of all problems which may impact the effectiveness or efficiency of the operation
  • Work with management and ensure safety requirements are met and fleet updates are maintained
  • Communicate effectively and proactively with other departments that may impact the availability of the field service team to support sales trainings and other sales events
  • Require being available to take phone calls and deal with operational issues at night and on the weekends as required
  • Exceptional communication and inter-personal skills including proper telephone/email etiquette, customer service skills and employee counseling ability
  • Demonstrated planning, problem solving and critical thinking skills
  • Must be able to use system tools and maintain database accurately

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Requirements include Bachelor in Engineering and/or combination of related education and experience in field service/technical support positions for over 8 years. Bilingual a plus.

LANGUAGE SKILLS

Bilingual (German/English, French/English OR French/German/English) candidates are preferred, but not required.

Ability to read, analyze, and interpret general business processes, technical procedures and manuals, and/or governmental regulations. Must be able to communicate in a professional manner with customers to obtain information and resolve customer issues. Ability to write reports, business correspondence, and service bulletins. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to work in tight spaces and tall heights.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to arodgers@biolase.net or apply online at: go.biolase.com/in-house-service-engineer-international

Inside Account Manager

The Inside Account Manager manages the post-sale relationship with our customers. When a clinician buys a BIOLASE laser, an Inside Account Manager will contact the customer and become that customer’s primary point of contact with the company. The customer must be made to feel welcomed into the BIOLASE “family.” Consumable laser tip orders, warranty purchases, and coordination of the customer’s clinical laser training should be brought up for discussion by the IAM. The Inside Account Manager is accountable for tip and service contract sales but even more importantly, for improving customer satisfaction rates, measurable by customer feedback surveys. Under minimal supervision, performs all aspects of the Sales Support with emphasis on providing prompt, professional service to all BIOLASE customers, internally and externally. Under the general supervision of the Manager of Inside Sales performs routine activities to support BIOLASE goals and objectives.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Manage the relationship with each assigned BIOLASE customer, by phone, including tip orders, warranty renewals, and most importantly, training participation. Each customer should be made to feel like a welcome member of the BIOLASE family
  • Ensure that customer needs are met while performing similar related duties:
    • Create and manage a program that reminds the team when a customer is in need of a call, for welcoming, for tip orders, etc.
    • Assist the ISRs and LGs with occasional sales campaigns/promotions, partner product launches and other sales related initiatives.
    • Write notes on all calls and responses
  • Reliability and consistently record all customer contact info into the Company’s Customer Relationship Management (CRM) system, so that leads can be tracked and a “sales funnel” can be used to manage sales opportunities.
  • By communicating internally with ISRs about each customer’s needs and wants, assist the Inside and outside Sales Team achieving budgeted monthly, quarterly and annual sales targets.
  • Stay actively informed of all market and sales activities of the Company's competitors; provide management with knowledge of regional market trends and conditions.
  • Maintain close liaison with other departments and outside sales reps to effectively carry out responsibilities.
  • Prepare and compile statistical reports related to sales volume and phone activity.
  • Service Customers where ability to solve complicated or complex issues is required.
  • Attend sales training and sales meetings as required. Manages prospect lists for inside sales representatives for making outbound phone calls to current, past and potential customers to qualify leads and sell products and services.
  • Understand and help train inside sales reps on BIOLASE products so that they can describe features, discuss prices and explain financing alternatives, and encourages prospects to buy.
  • Customer liaison within BIOLASE departments
  • The primary activity is support for equipment and consumable sales
  • Ability to learn different systems such as Microsoft Excel, Great Plains, and CRM
  • Receives and verifies all orders from existing and new customers. Verifies that the orders are complete and the product is available
  • Prints verifies and forwards pick tickets to shipping department
  • Works with BIOLASE personnel and third parties to finalize financing, shipping arrangements and schedules installation dates and times
  • Highly adaptable and has willingness to work in dynamic environment where each day will present new challenges
  • Maintenance of BIOLASE store
  • Manages customer returns process

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, common scientific and technical journals, financial reports, and legal documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively speak and present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vison abilities required by this job include close vison and distant vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to arodgers@biolase.net or apply online at: go.biolase.com/inside-account-manager

Director, Design Control and R&D Project Management

The position is responsible for company-wide project management, with a special emphasis on the development of Design Control policies/procedures. The Director of DC/PM will manage development projects from early design stage to product launch, including creating and maintaining master Gantt-style charts, ensuring that each project has the resources required for success and post-market surveillance activities. This position is granted the authority by the President & Chief Operating Officer to take actions required to fulfill the scope, duties and responsibilities of this position.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Maintaining a list of product development projects, with status, deliverables, next steps, milestones, and target completion dates for each.
  • Create and maintain Gantt-style charts for each product development project.
  • Develops projects together with management and is accountable for successful completion.
  • Create and maintain a Checklist of Product Release Procedures that will form the basis for all product releases.
  • Provides input for design-for-quality issues.
  • Plans and directs major technical phases of projects. Provides technical direction and coordinates team efforts.
  • Develops design control policies/procedures to ensure the design control process is compliant with FDA and global regulations.
  • Interface with Engineering and Operations to ensure transfer to production of new products are in accordance with approved data.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Four-year degree in Engineering or related field required.

Minimum 10 plus years experience in design and development of medical devices. Demonstrated experience in the development of electromechanical systems design and consumable products. Expert knowledge of quality system regulations, i.e., FDA QSR, in particular 21 CFR 820.30, ISO 13485 and ISO 14971.

Advanced experience with establishing departmental or program objectives following company policies and establishing procedures that are measureable with outcomes that can be quantified. Strong ability to converse technically with mechanical, electronic, software, clinical, regulatory and quality engineering disciplines. Advanced experience with complex, cross-functional development projects.

ADDITIONAL REQUIREMENTS

  • Demonstrated ability to lead and manage projects.
  • Expert knowledge in the following areas: Design and Development Planning, Design Input, Design Output, Design Review, Design Verification, Design Validation, Design Transfer, Design Changes, Design History File, Risk Management.
  • Demonstrated experience with Phase Gate Review Process to drive product introductions.
  • Demonstrated experience with medical device safety standards (IEC/UL/ES60601-1).
  • Excellent organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work with minimal to no guidance to perform job function.
  • Ability to prioritize, multi-task and adapt to change.
  • Ability to deliver on multiple projects simultaneously.
  • Ability to work effectively in a team environment and build strong working relationships.
  • High degree of initiative and self-motivation with a strong sense of accountability.
  • Word processing skills, including Microsoft Word, Excel, and PowerPoint.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to tasks as frequent distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, outside weather conditions, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to arodgers@biolase.net or apply online at: go.biolase.com/director-design-control-r-and-d-project-management

Account Manager – North Texas / Oklahoma

We are currently looking for an Account Manager in North Texas / Oklahoma. In this position you will be responsible for sales goal attainment within prescribed geographic territory. Additional duties include, but are not limited to:

  • Follows up on sales leads
  • Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers in person or by phone
  • Displays or demonstrates product, using samples or catalog
  • Quotes prices and credit terms and prepares sales contracts for orders obtained
  • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedule
  • Enters new customer data and other sales data for current customers into computer database
  • Attends and staffs trade shows as appropriate
  • Holds a minimum of two sales seminars per month
  • Fills out company expense reports and sales reporting forms as directed
  • Responsible for representing Biolase within geographic territory and services existing customers
  • Works within a team to promote Biolase goals
  • Represents Biolase in a professional and responsible manner at all times
  • Completes customer order forms and leasing documents as necessary
  • Follows sales process through delivery and installation of units
  • Investigates and resolves customer problems with deliveries
  • Trains new customers on laser use

We are seeking a high-energy sales professional with high quality standards, with at least 5 years of demonstrated strong sales experience, dental and/or medical background preferred.

We offer competitive pay and benefits package, including a 401K plan. Please send your resume to arodgers@biolase.net for review and consideration or apply online at: go.biolase.com/territory-manager-north-texas-oklahoma

Account Manager – Bay Area and Central CA

We are currently looking for an Account Manager in Bay Area and Central CA. In this position you will be responsible for sales goal attainment within prescribed geographic territory. Additional duties include, but are not limited to:

  • Follows up on sales leads
  • Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers in person or by phone
  • Displays or demonstrates product, using samples or catalog
  • Quotes prices and credit terms and prepares sales contracts for orders obtained
  • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedule
  • Enters new customer data and other sales data for current customers into computer database
  • Attends and staffs trade shows as appropriate
  • Holds a minimum of two sales seminars per month
  • Fills out company expense reports and sales reporting forms as directed
  • Responsible for representing Biolase within geographic territory and services existing customers
  • Works within a team to promote Biolase goals
  • Represents Biolase in a professional and responsible manner at all times
  • Completes customer order forms and leasing documents as necessary
  • Follows sales process through delivery and installation of units
  • Investigates and resolves customer problems with deliveries
  • Trains new customers on laser use

We are seeking a high-energy sales professional with high quality standards, with at least 5 years of demonstrated strong sales experience, dental and/or medical background preferred.

We offer competitive pay and benefits package, including a 401K plan. Please send your resume to arodgers@biolase.net for review and consideration or apply online at: go.biolase.com/account-manager-bay-area-central-ca

Field Service Engineer - Arizona

We are looking for a Field Service Engineer based in Arizona to provide exemplary customer support for the Waterlase Dentistry™ line of laser products. Essential duties and responsibilities include the following for the Southwest region (i.e. Arizona, Orange County, South Los Angeles, San Diego & Las Vegas, NV). Other duties may be assigned.

  • Provide assistance to level 1 providers.
  • Troubleshoot and diagnose customer issue, order necessary parts, open case data and take appropriate action to resolve customer issue.
  • Serve as primary customer contact related to laser operations including, but not limited to, negotiating outcomes with dissatisfied customers.
  • Manage schedule and regularly follow up with customers in territory to ensure customer is optimizing the use of the laser(s).
  • Advise customers regarding technical or clinical concerns.
  • Manage the territory by scheduling visits based upon identifying customer needs.
  • Consult with customers to resolve any problems.
  • Ensure customers are adequately maintaining laser(s) by conducting care and maintenance in-service training when necessary.
  • Provide customers with quick reference guides and ensure that they are properly trained in the proper maintenance/use of laser.
  • Develop and maintain relationships with local Sales Representatives and assist in the consultative sales process for new laser systems by discussing features and benefits of new products & upgrades when in customer office.
  • Sell service contracts, gold handpieces, mirror replacement & maintenance kits, and software upgrades to customers.
  • Advise customers concerning features and benefits of various consumable products to help drive sales & growth.
  • Identify areas for product improvements and communicate to Corporate engineering team.
  • Assist in the preparation and documentation of service bulletins as required.
  • Travel to support open territories as needed.
  • Review territory information on a monthly basis and schedule required preventive maintenance (PM) service calls as required during the month.
  • Provide required paperwork on regular basis to the corporate office.
  • Ensure all regulatory reporting requirements are adhered to on a timely basis.
  • Rely on experience and judgment to plan and accomplish goals.
  • Must be organized, a self-starter, able to manage own schedule and have a ‘Make-It-Happen’ attitude.
  • Must be willing to work in a dynamic and changing environment.

SUPERVISORY RESPONSIBILITIES
This job has no direct reports.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; 3 – 5 years related experience and/or training; or equivalent combination of education and experience. Laser experience is a plus.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and service bulletins. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to work in tight spaces (Doctor Office Operatories) as well as take their tool kit in/out of their car.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We offer competitive pay and benefits package, including a 401K plan. Please send your resume to arodgers@biolase.net for review and consideration or apply online at: go.biolase.com/field-service-engineer-position