Careers at Biolase

System Sustaining Engineer

We are currently looking for a System Sustaining Engineer based out of our world headquarters located in Irvine, CA. This position is responsible for the System Engineering related to new product development and sustaining engineering activities. Duties and responsibilities include, but are not limited to:

• Working knowledge of mechanical design as well as electronic and systems software development.
• Working knowledge of SolidWorks computer aided design tools.
• Strong analytic and decision-making skills.
• Management of small and medium scale development projects for accessories or sub-systems.
• Perform system integration and verification testing.
• Knowledge of medical design controls and quality systems regulations.
• Knowledge of systems and software architecture in PC based medical systems using Microsoft operating systems.
• Ability to work in a fast-paced, deadline oriented team environment.
• Excellent interpersonal, written and verbal communication skills.
• Provide recommendations for increased product reliability and quality.
• Work closely with manufacturing engineering to ensure timely and effective transfer of new and iterative products into production.
• Ability to troubleshoot and optimize new and existing product lines.
• Understanding of medical laser systems and product development life cycles.
• Assist in the development of software and hardware requirements.
• Participation in Risk Management activities.
• Ability to be effective with minimal supervision.
• Strong quality orientation and customer focus.
• Excellent team player with a great attitude.
• Interaction and collaboration with domestic and international field service personnel.

We are seeking an individual with a minimum of 10 years of hardware, software and/or system engineering experience, preferably in a medical device or other regulated product development organization. BS in Mechanical Engineering, Biomedical Engineering, Systems Engineering, or related field is required.

If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to vjenkins@biolase.net

Opto-Mechanical Engineer

We are currently looking for an Opto-Mechanical Engineer based out of our world headquarters located in Irvine, CA. In this position you will design, test and analyze performance of optical components and assemblies including fiber optics. You will also assist in development of new medical laser systems and improvement of existing opto-mechanical systems. Duties and responsibilities include, but are not limited to:

• Develops components, sub-system and system specifications.
• Designs simple opto-mechanical systems and assemblies for laser systems, including fiber optics, or more complex systems under supervision.
• Designs basic test setups, test protocols, and reports.
• Performs data collection and analysis related to the performance of optical components and assemblies.
• Communicates constructively with other engineering specialists, non-specialists (e.g. other Biolase departments) and suppliers to facilitate process and product development and improvement.
• Communicates with suppliers for the creation of pre-production prototype parts.
• Performs verification testing related to opto-mechanical components and assemblies.
• Assists in development of proposals to improve product quality, reliability and performance and helps implement these improvements.
• Supports Manufacturing and QA in solving production problems related to manufacturing processes, component design, and assembly structure as needed.
• Reviews and corrects technical documentation as needed.
• Under supervision, conducts training for the Quality Assurance and Manufacturing personnel on issues related to optical and mechanical components or assemblies.

The ideal candidate will have working knowledge of Solidworks, Optical Design Software (i.e. Zemax), experience with optical adhesives, and at least 4-5 years of experience within the medical device industry. Bachelor's degree is required.

If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to vjenkins@biolase.net

Engineering Project Manager

We are currently looking for an Engineering Project Manager based out of our world headquarters located in Irvine, CA. This position provides leadership and expertise in support of new and iterative product development activities. Responsible for the timely and effective execution of the Biolase Product Development Process (PDP) in compliance with internal Standard Operation Procedures, FDA CFR's, and ISO/IEC guidelines. Duties and responsibilities include, but are not limited to:

• Provide leadership and expertise planning, scheduling, analyzing, and managing the execution of new product development (NPD) projects from concept phase through transfer to production, following internal Standard Operation Procedures, in compliance with CDRH and FDA requirements.
• Assist company engineering personnel in learning and following basic project management techniques.
• Create, organize and maintain Design History Files for NPD projects.
• Maintain project schedules and report to senior management on the status of projects as well as problems that may affect planned schedules.
• Research, plan , and implement state-of-the-art solutions to problems encountered with products under development.
• Organize and track project performance utilizing Microsoft Project.
• Effectively communicate both verbally and in writing with engineers, senior management, peers, and consultants.
• Manage project meetings composed of in-house Engineering staff, cross-functional personnel, senior staff, consultants, and contractors, including teleconferencing and video conferencing.
• Read, analyze, and interpret common scientific and technical reports and publications, financial reports, and legal documents.
• Respond to common inquiries or complaints from customers, regulatory agencies, or business partners.
• Effectively present information to top management, public groups, and/or boards of directors.
• Work with mathematical concepts such as probability and statistics, fundamentals of plane and solid geometry, trigonometry, and exponents, logarithms, quadratic equations, permutations, and apply concepts such as fraction, percentages, ratios, and proportions to practical situations.

We are seeking an individual with at least 5 years of strong hands on experience working with medical device development. Bachelor's degree is required.

If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to vjenkins@biolase.net

Inside Sales Manager

Directly manages a team of Inside Sales Representatives and the functions necessary to support their productivity. The Inside Sales Manager is accountable for sales results generated by the Inside Sales Team and helping to generate leads for the Outside Sales force. This position will be responsible for selling a selection of our products and creating opportunities for our outside sales force.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Recruit, train and develop a professional Inside Sales Team that can market the Company's products in a fashion consistent with the Company's quality and reputation.
• Supervise and coordinate all functions necessary to maximize the daily productivity of the Inside Sales Team, and ensure that customer needs are met while performing similar related duties.
• Create and manage a program that prospects target accounts.
• Execute and manage to all sales campaigns/promotions, new product launches and other sales related initiatives.
• Develop a program to qualify leads.
• Develop reports on all calls and responses
• Assist in setting employee performance standards, and, with respect to the team being supervised, conduct effective performance-monitoring, coaching, counseling, and employee development activity to maximize sales focus and produce results during all sales calls.
• Responsible for Inside Sales Team achieving budgeted monthly, quarterly and annual sales targets.
• Stay actively informed of all market and sales activities of the Company's competitors; provide management with knowledge of regional market trends and conditions.
• Maintain close liaison with other departments and outside sales reps to effectively carry out responsibilities.
• Prepare and compile statistical reports related to sales volume and phone activity.
• Service Customers where ability to solve complicated or complex issues is required.
• Attend sales training and sales meetings as required. Manages prospect lists for inside sales representatives for making outbound phone calls to current, past and potential customers to qualify leads and sell products and services.
• Understand and train inside sales reps on BIOLASE products so that they can describe features, discuss prices and explain financing alternatives, and encourages prospects to buy.

EDUCATION and/or EXPERIENCE
Bachelors Degree or equivalent experience required.

TECHNICAL COMPETENCIES

• Computer literacy; should be proficient in all MS Office applications.
• Good mathematical skills, including the ability to calculate figures such as discounts, commissions, percentages, and interest.
• Knowledge of CRM or other business communications products preferred.

PERSONAL COMPETENCIES

• Strong customer service and organizational skills.
• Superior interpersonal and verbal communication skills.
• A high level of persuasiveness, assertiveness, empathy and ego-resilience.
• The ability to handle a high volume of customers in an accurate and timely manner.
• Solid multi-tasking abilities; the ability to perform multiple tasks simultaneously
• Strong follow-up techniques as they pertain to customer orders, delivery issues, requests for technical assistance and unresolved matters.
• Proficiency in problem solving and seeing issues through conclusion/resolution.
• Detail-orientation.
• Ability to work independently in a fast-paced setting with minimum supervision

If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to vjenkins@biolase.net

Telesales Representative

This position qualifies leads and solicits orders for Biolase products or services over the telephone. Builds and maintains customer relationships, and manages transactions as necessary, to ensure a high level of customer satisfaction and repeat business. This role is very tactical, involves 100% inside sales, and requires a responsible, organized, very structured individual. Duties and responsibilities include, but are not limited to:

• Utilizing prospect lists, makes outbound phone calls to current, past and potential customers to qualify leads and sell products and services. Informs them of BIOLASE products, current promotions, and other services, such as extended warranties, training classes, and service contracts.
• Explains BIOLASE products and service features, quotes prices and explains financing alternatives, and encourages prospects to buy. Overcomes technical and business objections as required.
• Secures and places orders; arranges delivery or service dates.
• Participates in the development and generation of proposals, configurations and contracts.
• Enters lead data, new client data and other sales data for current customers into CRM.
• Refers leads for large or complex sales to Outside Sales personnel. Collaborates with Outside Sales personnel as needed to close direct sales.
• Follows up with customers to assure satisfaction, respond to queries, solicit further sales and solve problems.
• Develops and manages relationships with current and prospective clients to promote additional business and ensure a high level of client satisfaction.
• Documents leads and status as necessary to maintain accurate forecasts.
• Contacts prospects who have made sales inquiries.

Skills and Qualifications

• Computer literacy; should be proficient in all MS Office applications.
• Good mathematical skills, including the ability to calculate figures such as discounts, commissions, percentages, and interest.
• Knowledge of CRM or other business communications products preferred.
• Associates Degree or equivalent experience required.
• Strong customer service and organizational skills.
• Superior interpersonal and verbal communication skills
• A high level of persuasiveness, assertiveness, empathy and ego-resilience.
• The ability to handle a high volume of customers in an accurate and timely manner.
• Solid multi-tasking abilities; the ability to perform multiple tasks simultaneously
• Strong follow-up techniques as they pertain to customer orders, delivery issues, requests for technical assistance and unresolved matters.
• Proficiency in problem solving and seeing issues through conclusion/resolution.
• Detail-orientation.
• Ability to work independently in a fast-paced setting with minimum supervision.

We are seeking a flexible, dependable and reliable individual willing to work in a dynamic environment where each day will present new challenges. The ideal candidate must have at least 2 years of previous Telesales experience in a fast paced environment. If you want to join a company that is successful, innovative, dynamic, aggressive, challenging, and fun, e-mail your resume, including salary history to vjenkins@biolase.net

Territory Manager

We are currently looking for a Territory Manager. In this position you will be responsible for sales goal attainment within prescribed geographic territory. Additional duties include, but are not limited to:

• Follows up on sales leads
• Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers in person or by phone
• Displays or demonstrates product, using samples or catalog
• Quotes prices and credit terms and prepares sales contracts for orders obtained
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedule
• Enters new customer data and other sales data for current customers into computer database
• Attends and staffs trade shows as appropriate
• Holds a minimum of two sales seminars per month
• Fills out company expense reports and sales reporting forms as directed
• Responsible for representing Biolase within geographic territory and services existing customers
• Works within a team to promote Biolase goals
• Represents Biolase in a professional and responsible manner at all times
• Completes customer order forms and leasing documents as necessary
• Follows sales process through delivery and installation of units
• Investigates and resolves customer problems with deliveries
• Trains new customers on laser use

We are seeking a high-energy sales professional with high quality standards, with at least 5 years of demonstrated strong sales experience, dental and/or medical background preferred.

Please send your resume to vjenkins@biolase.net for review and consideration.