Is BIOLASE going out of business?

No, BIOLASE is not going out of business. BIOLASE is stronger than ever, now backed by MegaGen. We are actively focusing on strengthening our operations and enhancing customer service. We remain committed to supporting our dental partners and continuing innovation in laser dentistry.

Who bought the BIOLASE company?

BIOLASE was acquired by MegaGen, a global leader in dental implant solutions. MegaGen is known for its innovative approach to digital dentistry, advanced implant systems, and commitment to improving clinical outcomes for dentists and patients alike. With a strong international presence and a focus on research and development, MegaGen brings new energy and strategic support to BIOLASE as we continue to grow and evolve.

Who is the new CEO of BIOLASE?

The new CEO of BIOLASE is Dr. Kwang Bum Park, a renowned periodontist, entrepreneur, and pioneer in dental technology. He is the founder and CEO of MegaGen Implant, a global leader in implant dentistry that acquired BIOLASE in November 2024. With extensive clinical expertise and a strong dedication to innovation and education, Dr. Park brings visionary leadership to BIOLASE as we enter an exciting new chapter—The Golden Era of BIOLASE. Hear directly from Dr. Park about this journey and his vision for BIOLASE here.

Are you going to continue to sell BIOLASE lasers?

Yes, BIOLASE lasers remain available for purchase. We are continuing to provide new systems, training, and support for both existing and future customers.

Are you still making lasers in the U.S., or will they be made in Korea?

Our headquarters, engineering, and manufacturing capabilities remain anchored in the U.S., and we are committed to maintaining the high-quality standards that BIOLASE is known for. Any global partnerships, including those in Korea, are intended to strengthen our supply chain, not replace our U.S. presence.

Is BIOLASE still doing trainings? When can we get a schedule for upcoming trainings?

Yes, BIOLASE continues to offer clinical and technical training. A schedule of upcoming sessions is available through your local rep or on the BIOLASE Education website. We’re also expanding virtual training options for added convenience.

Will the acquisition affect my current service agreement?

No, current service agreements remain valid. BIOLASE is committed to honoring all active contracts and ensuring ongoing support for your laser systems.

Will BIOLASE continue to support my laser(s)?

BIOLASE is committed to supporting all current-generation lasers in active use, including service, parts, and consumables. While we strive to offer the highest level of support, please note that availability for significantly older or discontinued models may be limited based on parts and serviceability.

Our Customer Success and Service teams are here to help you get the most out of your system. If you have questions about your specific model, we encourage you to contact us directly via email or call 800.321.6717. Business hours are Monday-Friday from 6:00 AM to 5:00 PM PST.

Can I get an extension on my warranty or service contract?

Service contract extensions are typically offered 45 days before your current factory warranty or service contract expires, and are sent via email through DocuSign. If you haven’t received your extension email or have questions about your agreement, please contact our Support Team via email or call 800.321.6717. Business hours are Monday-Friday from 6:00 AM to 5:00 PM PST.

Who can I contact to get more information about BIOLASE lasers?

Visit our Contact page, call 888.424.6527, or email us to find a BIOLASE Account Manager near you.

How do I order tips and/or accessories for my laser system?

All tips and accessories can be purchased at our online BIOLASE Store. Please call 888.424.6527 if you require assistance with your online purchase.

What do I do if I cannot log into my BIOLASE Store account?

Please call us at 888.424.6527 for assistance.

What trade shows could I visit to test drive Waterlase all-tissue and Epic diode laser systems?

Please visit biolase.com/tradeshows to see where and when you can find us.

Where can I get a copy of the user manual for my BIOLASE laser?

For current Diode or Waterlase lasers, you can download a digital copy of the user manual HERE. If you cannot find the user manual for your laser, call us at 800.321.6717 for more information.

Whom do I contact for technical questions or issues regarding my Waterlase or Diode laser system?

For technical issues with your laser system, please visit our Service and Support page to submit a ticket or contact us via email or call 800.321.6717. Business hours are Monday-Friday from 6:00 AM to 5:00 PM PST.

Where can I find information on upcoming training sessions?

BIOLASE offers various dental laser training options and locations. Please visit BIOLASE Education to learn more.

I have a question about my laser’s settings. Who should I contact?

Please contact our Support Team via email or call 800.321.6717. Business hours are Monday-Friday from 6:00 AM to 5:00 PM PST.

What is the best tip to use for each type of procedure?

Please reference your user manual for specific tip and procedure information. For current Diode or Waterlase laser systems, you can download a digital copy of your laser’s user manual HERE.

If you need additional assistance, please contact our Technical Support Team via email or call 800.321.6717. Business hours are Monday-Friday from 6:00 AM to 5:00 PM PST.