Sales & Ordering

Who can I contact to get more information about BIOLASE lasers?

Visit our Contact page, call 888.424.6527, or email us to find a BIOLASE Account Manager near you.

How do I order tips and/or accessories for my laser system?

All tips and accessories can be purchased at our online BIOLASE Store. Please call 888.424.6527 if you require assistance with your online purchase.

What do I do if I cannot log into my BIOLASE Store account?

Please contact us at 888.424.6527 for assistance.

Technical Support

Where can I get a copy of the user manual for my BIOLASE laser?

For current Diode or Waterlase lasers, you can download a digital copy of the user manual HERE. If you cannot find the user manual for your laser, call us at 800.321.6717 for more information.

Whom do I contact for technical questions or issues regarding my Diode laser system (EZLase, Epic, iLase) or Waterlase laser system (iPlus, Express, MD)?

For technical issues with your laser system, please contact our BIOLASE Support Team at 800.321.6717 during business hours which are 6:00AM to 5:00PM PST, Monday-Friday. You may also send an inquiry via email: Waterlase service or diode service.

Do you offer an extended warranty plan for Diode or Waterlase laser systems?

Yes. BIOLASE offers Epic Care and Waterlase Care service agreement programs. Please contact our BIOLASE Support Team at 800.321.6717. Business hours are from 6:00AM to 5:00PM PST, Monday-Friday. You may also send an inquiry via email to Waterlase service or diode service.

Clinical Support

Where can I find information on upcoming training sessions?

BIOLASE offers various dental laser training options and locations. Please visit the World Clinical Laser Institute (WCLI) to learn more.

I have a question about my laser’s settings. Who should I contact?

Please contact our BIOLASE Support Team at 800.321.6717 during business hours which are from 6:00AM to 5:00PM PST, Monday-Friday. You can also send an inquiry via email to Waterlase service or diode service.

What is the best tip to use for each type of procedure?

Please reference your user manual for specific tip and procedure information. For current Diode or Waterlase laser systems, you can download a digital copy of your laser’s user manual HERE.

If you need additional assistance, please contact our Technical Support Team at 800.321.6717 during business hours which are from 6:00AM to 5:00PM PST, Monday-Friday. You can also send an inquiry via email to Waterlase service or diode service.

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